Who are you people? That is what many business owners ask themselves when it comes to maintaining a high quality of service. You want to provide your customers with the best customer service possible, but who are you people? There’s no way that one person can do everything and be good at all of it. We’re not even talking about being mediocre either. If you have ever felt like who are you people who want to maintain a high quality of service for their company, this blog post has some great tips!
Introduction: who are you people – who am I?
The first thing that many business owners do is look at their own work. As someone who has been in the customer service industry for nearly ten years, let’s take a closer look at this thought process. One of the biggest challenges with trying to maintain a high quality of service is our inability to see ourselves objectively as we compare how much time and effort it takes us to execute tasks versus how difficult they may be for others who have skillsets different than ours. This idea manifests when looking around the office or even inside your head… “What can’t I handle myself?” When considering who are you people who want to maintain a high quality of service, it could start by simply asking who are you people who want to maintain a high quality of service.
In many cases, the answer is not what we think it is as our customers come from all walks of life and have skillsets different than ours. This has been true for me in my professional experience which includes providing customer service on behalf of multi-billion dollar companies who actually offer training to ensure that their employees can communicate with each other effectively when there is an issue or concern about the product they purchased. In order to provide this level of service, I had to learn how every person who interacts with us – no matter if they work directly at one of these organizations or own homes across America – thinks differently so that I could be respectful and understanding?
Many times, I was able to find a solution that worked for everyone simply by understanding who the person on the other end of the line is.
In celebration of our diversity and how we can all learn from each other, here are some tips about how you can provide high quality service?
who are you people
what do they need today?
who am I talking to: customer or their representative?
be respectful and honest with your customers at every turn; this will go a long way in building trust and respect with them as well as showing appreciation for their time when communicating via email or phone calls.? ?Please don’t just assume things – ask questions instead so that there aren’t any misinterpret
It’s a common misconception that quality customer service is an easy endeavor. In reality, it can be quite difficult to maintain high levels of service for customers who are constantly reaching out with inquiries and complaints. But what do you do when the pressure gets too much? There always seems to be more work than there are capable people who want to take on that task; so how does one manage all those requests without any help from others? Follow these five strategies below:
Don’t become defensive or combative
Ask questions if in doubt
Provide feedback at every opportunity
The first key strategy in maintaining top notch customer service is being patient. When faced with multiple who are you people, who do i talk to **
requests at once it’s easy to become frustrated. Especially when a customer is asking for the same information over and over again that they had just given us five minutes ago. Remembering that patience is key, take a deep breath before responding (or else risk coming across as too harsh or rude) and help them with what they’re looking for first. The second strategy is not becoming defensive from an angry customer who has been wronged in some way, shape or form by your organization: whether deliberate or unintentional. It’s important to understand why someone might be upset – even if you disagree with their point of view – so don’t shut down communication because somebody took something out on you personally